How can I place an order?

You can place your order directly on our website by placing the desired products in your shopping cart and completing the order process.

Which payment methods are accepted?

We accept credit cards (Visa, MasterCard, Amex), PayPal, Sofortüberweisung, Klarna, and Giropay. Additional payment methods are available at checkout or via our support team.

How long does shipping take?

Germany: 1-2 working days Austria: 2-4 working days Switzerland: 2-5 working days

How much are the shipping costs?

Shipping costs within Germany are free for orders over €100. Shipping costs are also free for customers from Austria or Switzerland for orders over €100.

Can I change or cancel my order?

Please contact us as soon as possible if you wish to change or cancel your order.

Why is there a minimum order quantity?

We are committed to offering high-quality products at fair prices. To ensure this, we optimize our production and shipping processes. Our minimum order quantity helps achieve this efficiency, allowing us to guarantee you first-class quality at competitive prices.

Are the products certified?

Yes, all our products meet the highest quality and safety standards and are certified accordingly.

Do you offer product advice?

With pleasure! Contact us for a personalized consultation.

Can I order a larger quantity?

Of course! For bulk orders or customized quotes, please contact our customer service.

How do I find the right product for my practice?

Our team is happy to assist you in finding the best products for your needs. Schedule a consultation by email or phone.

What are the customer service hours?

Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m.

Do you offer live demos or product training?

Yes, we offer live demos and workshops. For more information, see our website under "Training."

How do I contact customer service?

You can contact us by email at info@dermacom.de or by phone at +49 176 41451453. Alternatively, you can also use our live chat.

Can I get personal advice?

Yes, we offer personal consultations by phone or video call. Simply schedule an appointment using our contact form or by email.

Do you offer technical support?

Yes, our technical support team can help you with any questions you may have about your device or product. For repairs or maintenance, you can contact our customer service .

Can I schedule a callback?

Yes, you can schedule a callback using our contact form. Please indicate your preferred time and your request.

What is PRP and how does it work?

PRP (Platelet Rich Plasma) is a platelet-rich plasma solution extracted from your own blood. A special centrifugation process concentrates growth factors that stimulate regenerative processes and support cell regeneration.

Are REIN PRP PRP tubes CE certified?

Yes, REIN PRP PRP tubes are CE-certified and meet European quality standards for medical products.

Do the PRP tubes contain a gel barrier?

No, REIN PRP PRP tubes do not have an integrated gel barrier , so a higher concentration of platelets is retained in the PRP.

What advantages do REIN PRP tubes offer over other PRP systems?

No gel barrier , therefore higher platelet concentration Optimal blood collection , specially designed tubes for maximum plasma collection High quality & certification according to medical standards

Who is allowed to perform PRP treatments?

In Germany, PRP treatment may only be performed by licensed physicians and alternative practitioners . Physicians (e.g. dermatologists, plastic surgeons, general practitioners, orthopedists) may inject PRP for aesthetic and medical applications. Alternative practitioners are permitted to perform PRP treatments within the scope of their medical license. Cosmeticians are not allowed to inject PRP, but only use it in combination with non-invasive methods such as microneedling or dermarollers. Important: The collection and processing of blood is a medical procedure and is subject to legal regulations.

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I recently purchased RF microneedling cartridges,and I'm very happy with my purchase! Moreover, Dermacon helped me to pick the right ones because I never ordered them before....

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